Conditions of Use
How To Purchase Goods
We have made buying from GHD Products UK as simple as possible. Our shopping basket will store items you have placed within it for up to four hours. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the "Vew Basket" section.
You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details if the shop has online authorisation. It also enables us to store your personal information to assist you when checking out. This information will be stored in a cookie on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.
Accepted Payment Paying online is simple, we accept Mastercard, Visa and Switch debit cards. If you place an offline order you will be contacted by one of our representatives to arrange payment – this will usually be by cheque or postal order. Please make cheques payable to:
Headquarters
6 Warwick Road
Kenilworth
Warwickshire
CV8 1HB
Is my transaction secure?
Every on-line transaction made within GHD Products UK is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within GHD Products UK than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you.
What if I have problems ordering?
Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office or your Internet Service Provided. They will either rectify the problem or you will have to order from another location.
To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call our credit card hotline. We will assist you if we can.
What if I do not receive my goods?
Please wait 7 days if you are in the UK or 10 days if you are overseas. If you do not receive your goods after this period of time, please contact us on 01926 856997 or e-mail us at info@ghdproductsuk.com with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.
When is my credit card debited?
Your card will normally be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
What risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can eavesdrop and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as "Cardholder not present." This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
Stock Levels
Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account.
Prices are subject to change without notice.
Returns Policy
We guarantee all of our products to be free of defects for 7 days. If you receive a defective product, please email us at info@ghdproductsuk.com to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging at your own cost. Please consult our contact details for the return address.
All the ghd hair irons are covered by a one year guarantee except the new mk4 hair straighteners which have a 2 year guarantee. If the irons become faulty phone Jemella ltd on 08453301133 and they will send a freepost package for you to return items for repair. Their address is
Jemella ltd
Po box 397
Keighley
BD20 0BR
Always keep your receipt and register your ghd's as soon as they arrive
Acknowledgement of Orders
We will acknowledge all orders by e-mail.
Privacy Policy
We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
The terms and conditions do not affect your statutory rights as a consumer.
Privacy Policy
GHD Products UK is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet.
In general, you may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our servers collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Netscape, Internet Explorer). This information is used to measure the number of visits, pages viewed, etc. GHD Products UK uses this information to measure the use of our site.
E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number, and other similar information are known only when voluntarily provided by a visitor during the purchase of an item via the GHD Products UK website.
Disclosures Of Your Information
Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to the GHD Products UK website is retained by GHD Products UK. We do not sell, transfer or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.
Access Rights
You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information Salon Hair Products holds about you:- GHD Products UK, C/o Headquarters, 6 Warwick Road, Kenilworth, Warwickshire, CV8 1HB.
General Disclaimer
The website www.ghdproductsuk.com is owned and operated by Headquarters. When you view GHD Products UK, your visit and any disputes arising from it are subject to this Disclaimer, our Terms and Conditions and our Privacy Policy.
We have taken reasonable steps to ensure that GHD Products UK and all information provided on or through it is accurate. However, we assume no responsibility for information contained on GHD Products UK and disclaim all liability in respect of such information.
We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of GHD Products UK.
We are not responsible for the content of any websites directly or indirectly linked to or linked from any pages on GHD Products UK. If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting info@ghdproductsuk.com
Terms and Conditions
1. General
1.1 ghdproductsuk.com is owned and operated by Headquarters whose administration office is:-
GHD Products UK
C/o Headquarters
6 Warwick Road
Kenilworth
Warwickshire
CV8 1HB
1.2 These Terms and Conditions govern your use of the www. ghdproductsuk.com website and your relationship with Headquarters the website operator.
1.3 The purpose of this website is to retail cosmetic beauty products ("Products").
1.4 GHD Products UK and the Products are intended for and directed solely at those who access GHD Products UK from the United Kingdom. If you are accessing GHD Products UK from a location out of the UK, you are responsible for complying with the laws which apply in that jurisdiction.
1.5 These Terms and Conditions take precedence over and exclude any terms and conditions which you may introduce.
1.6 We reserve the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site. The change of Terms and Conditions shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Site.
2. Definitions
2.1 Throughout the Terms and Conditions, when we refer to "we", "us", "our" etc, we are referring to Headquarters. When we refer to "you" etc we are referring to you the customer.
2.2 In these Terms and Conditions:-
"Contract" shall mean a contract concluded between Headquarters and you in terms of Clause 5.8 of these Terms and Conditions
"Delivery" shall mean delivery of the Order in accordance with Clause 8 of these Terms and Conditions
"Products" shall mean the goods and products available from GHD Products UK which are supplied to you;
"Order" shall mean your order for Products received by email, telephone, fax or letter to us directly or made on GHD Products UK website.
3. Registration
3.1 When you register with GHD Products UK you must ensure that the details provided by you on registration or at any time are correct and accurate. You must provide the correct address for any credit card or debit card you use to make any payments to GHD Products UK.
3.2 The provision of fictitious or incorrect address details may be reported to law enforcement or other relevant authorities for the purposes of combating internet-based credit card fraud in accordance with our Privacy Policy.
3.3 If you choose to register with GHD Products UK we ask that you create a password. You must take all reasonable steps to keep this password secure, and must no let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you have reason to suspect that anyone else has your password, please let us know immediately so that we can change it.
3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing info@ghdproductsuk.com. If you cancel, you must stop using GHD Products UK.
3.5 The suspension or cancellation of your registration and your right to use Salon Hair Products shall not affect your or our rights or obligations.
4. Products and Prices
4.1 Our prices are stated in Pounds Sterling only.
4.2 We have taken all reasonable steps to ensure that the Products are described as fairly and accurately as possible. We also endeavour to ensure that price and availability information is published as accurately as possible and is kept up to date. In the unlikely event that GHD Products UK contains any inaccurate, incomplete or out of date information we shall endeavour to rectify this as soon as practicable.
4.3 We reserve the right to make changes to GHD Products UK and to details of Products without notice and with no liability on our part. All Products are subject to availability.
4.4 Please note that the images we use in this site are representations only, and should not be taken to be an accurate depiction of any particular product.
5. Placing your Order
5.1 When you click the "Checkout button", you will taken through our order process. On the final screen we will show your name, billing address, deliver address, e-mail address, details of your Order and the total price payable by you. You may amend your Order or correct any of the information which you have provided to us by returning to your shopping cart. If you are satisfied that your personal and Order details are correct, click on Confirm. This will take you to the payment section of the Site which securely processes your order using 128 bit encryption.
5.2 When you click on "Submit", your order will be sent to us. A message will appear on screen acknowledging this. Payment will be taken as soon as your credit or debit card details have been authorised. We will also send you an e-mail as soon as reasonably practicable after your Order has been sent acknowledging that you order has been received. This acknowledgment does not amount to an acceptance of you Order. Included in this confirmation e-mail will be notice that you will be unable to cancel your Order once the e-mail accepting your Order has been sent. You should read this confirmation e-mail carefully.
6. Price Correction
6.1 We will try to ensure that all prices on GHD Products UK are accurate. If any pricing errors come to our attention, by whatever means, we will take reasonable steps to inform you and we will give you the option to reconfirm the Order at the corrected price or cancel it. If we cannot contact you, the Order will be treated as cancelled. If the Order is cancelled, for whatever reason, a full refund will be made.
7. Payment
7.1 Payment can be made using most major credit & debit cards. We take all reasonable precautions to keep your order and payment details secure, but, in the absence of negligence on our part, we cannot be held responsible for any losses incurred by you as a result of unauthorised access to the information which you have provided to us. In the event that loss is incurred as a result of our negligence, our liability shall be limited in terms of Clause 11.3.
7.2 You confirm that the credit or debit card with which you make payment is held validly in your name. We cannot be held liable for any delays or non-delivery which may occur if credit or debit card provider does not authorise payment. You should also ensure that any information supplied by you is correct before proceeding to payment. We do not accept responsibility or offer refunds if you provide incorrect information.
8. Delivery
8.1 Delivery charges are specified in the Products section of GHD Products UK Shop.
8.2 The cost of packing and delivery is shown prior to confirming your Order.
8.3 Delivery within the UK is usually 24-48 hours. We will make all reasonable efforts to deliver the Product on time, however any delivery date is an estimate only and time of delivery is not essential to the contract between the parties. Reasonable allowance should be made for Orders made over the weekend and at public holidays.
8.4 Please allow up to 30 days for delivery in exceptional circumstances.
8.5 The risk in the Product shall pass to you on delivery or attempted delivery of the Product.
9. Cancellation and Return
9.1 You have the right to cancel your Order for any reason, up to 7 working days after the day following the delivery of the Product by contacting our Customer Services by post or email.
9.2 Your right to cancel is on the basis that we will be able to re-sell the Products to another customer as new when you return them to us; so please do not use or open any sealed packaging. If a product is not suitable for re-sale, then you shall lose your right to return.
9.3 If you have any questions about a Product or need help on deciding whether or not to keep them, please contact info@ghdproductsuk.com for more information.
9.4 If the Product has already been delivered or posted to you, you must return the Product to us and we will credit your credit or debit card within 30 days beginning with the day on which notice of cancellation was given, provided that the Product have been returned to us.
9.5 You should return a Product to:-
Product Return
GHD Products UK
C/o Headquarters
6 Warwick Road
Kenilworth
Warwickshire
CV8 1HB
9.6 You should enclose a copy of the original invoice. When returning a Product, we recommend that you use recorded delivery or obtain a proof of posting (a proof of posting can be obtained free of charge at any Post Office).
9.7 Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so, may result in damage to the product which you will be liable for.
9.8 You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.
10. Warranties and Liabilities
10.1 We shall use reasonable endeavours to ensure the Products are of satisfactory quality, comply with the descriptions given and are fit for the purpose for which the Products are reasonably intended. However, the Products are provided on an "as is" basis and it is your sole responsibility to ensure that Products ordered are suitable for their intended purpose.
10.2 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
10.3 Subject to conditions 10.1 and 10.2:-
(a)Our total liability to you or to any third party whether in contract, delict (including negligence), misrepresentation or otherwise, arising as a direct consequence of your (or any third party's) use of the Products (including, without limitation, loss of business, costs or expenses) will be limited to the price of your Order; and
(b)We shall not be liable for any indirect or consequential loss or damage (including loss of profit, loss of business or otherwise), costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise out of or in connection with your use of the Products.
11. Contact Details
11.1 We aim to deal with any complaints in a fair and confidential manner. Any complaints or communications should be directed to:-
Customer Service Department
GHD Products UK
C/o Headquarters
6 Warwick Road
Kenilworth
Warwickshire
CV8 1HB
info@ghdproductsuk.com
12. Intellectual Property Rights
12.1 The content of GHD Products UK is protected by national and international laws and treaties. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on GHD Products UK without written permission from us.
12.2 No license is granted to you in these Terms and Conditions to use any trademark or service marks of Headquarters or its licensors.
13. Legal
13.1 If any provision of these Terms and Conditions are held to be invalid or unenforceable, the other provisions and the remainder of the provision in question shall remain as valid.
13.2 The contract shall be governed by and construed in accordance with the law of England and the parties hereby agree to submit to the exclusive jurisdiction of the English courts, notwithstanding our right to take proceedings in any other court of competent jurisdiction.
13.3 Failure to enforce any right or obligation under these Terms and Conditions shall not extinguish our right to enforce the same in the future.
13.4 These Terms and Conditions contain headings and other aspects of formatting for ease of use only. No heading or aspect of formatting should be taken to form part of these Terms and Conditions.
